Retail Banking Voice Specialist - B2 Level - Urgent Hiring
349 Views
20 hours ago
Experience
2–21 Year(s)
₱
Salary
Confidential
Location
Manila
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Job Description
Retail Banking Voice Specialist - B2 Level - Urgent Hiring
We are hiring a Client Service Specialist for our Retail Banking account. This is a voice role ideal for banking professionals with strong sales and client service experience.
Your Responsibilities:
- Provide excellent client service via voice support for retail banking customers
- Acquire new clients and help grow CASA and deposit accounts
- Cross-sell various banking products including loans, credit cards, insurance, and investment products
- Manage client portfolios and maintain strong relationships
- Meet sales targets and deliver quality customer service
- Document interactions accurately and follow banking protocols
Qualifications:
- With 2-3 years of experience in Retail Banking, Wealth Management, or Investments
- Must have voice account experience - B2 level English or higher
- Combined experience as Voice CSR + Retail Banking is highly preferred
- Strong background in client acquisition, generating CASA/deposits, cross-selling, and portfolio management
- Experience in any of these roles: Relationship Manager/Officer, Business Relationship Officer, Personal Banker, Priority/Premier RM, Branch Sales Officer, New Accounts Officer, Sales & Service Officer, Client Relationship Officer
- Currently based in the Philippines
Perks and Benefits:
- Competitive salary and incentives
- Career advancement opportunities
- Collaborative work environment
Key Skills
9 Skills
Banking
Personal Interaction
Inbound BPO
BPO Voice Process
BPO Call center
BPO call centre
retail voice operation
banking relationship manager
client service experience
Role Specifications
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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