Rider Support Representative (CSR | BGC | Onsite)
Gratitude IncRider Support Representative (CSR | BGC | Onsite)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
LOCATION: Onsite – BGC, Taguig City
WORK SETUP: Onsite | Shifting Schedule
SALARY: Up to ₱36,000 package
Role Overview:
Join our Rider Support Account as a Customer Service Representative! You will assist riders and delivery partners with account concerns, trip inquiries, and technical issues, ensuring a seamless experience on the platform.
Key Responsibilities:
Handle rider inquiries via phone, email, and chat.
Resolve account, trip, and payment-related concerns.
Troubleshoot technical issues and escalate when needed.
Document interactions accurately in the system.
Meet performance metrics and quality standards.
Qualifications:
Completed at least 2 years in college – with no back subjects.
Min. 18 months BPO experience – required.
Excellent English communication skills.
Willing to work onsite in BGC, Taguig City.
Amenable to shifting schedules.
Why Join?
Competitive salary: up to ₱36,000 package.
Prime BGC location.
Career growth opportunities.
Dynamic and supportive team environment.
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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