RTA Lead_UK Financial Collections (Project Motor)
635 Views
1 month ago
Experience
2–4 Year(s)
₱
Salary
₱ 25 – 27K
p.m
Location
Manila (Ortigas, Bridgetown quezon City, Eastwood quezon city)
126 candidate(s) already applied
Job Description
Job Title: Real-Time Analyst (RTA) Lead
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
Key Skills
1 Skills
Real time analyst Lead
Role Specifications
Role
Credit Analyst-Corporate Banking
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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