RTA Lead_UK Financial Collections (Project Motor)
Gratitude IncRTA Lead_UK Financial Collections (Project Motor)
Job Description
Key Skills
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Job Title: Real-Time Analyst (RTA) Lead
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
Role
Credit Analyst-Corporate Banking
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
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- How would you handle an irate customer?
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