Scheduler

Gratitude Inc

36 Views

12 hours ago

Scheduler

1-2 Year(s)

₱ 20 - ₱ 30K p.a

Job Description

Key Skills

Customer Service

1 candidate(s) have already applied for this Job. Apply now

Minimum Qualifications;

· Good IEX background for RTA

· Either IEX or Verint for the Scheduler role

Technical Skills  Very proficient with Microsoft Excel

• Ability to scrub, dissect and shape data, create customized reports.

 Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.

2+ year of hands-on experience in WFM in a call center inbound voice process

Role & Responsibilities

 Manage agent schedules, IDPs and make necessary adjustments as needed.

 Update employee information changes inside Verint WFO system

 Monitor agent adherence against their schedules in Verint WFO system

 Ensure staffing requirement is met based on the IDPs

 Communicate effectively with internal and external customers

 Responsible for balancing staffing requirements with operational efficiencies and financial goals.

 Create daily/interval reports on operational performance as required.

General Skills

 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

 Solid critical thinking, problem solving, and interpersonal skills

 Demonstrates ability to give and receive feedback with peers and business partners

 Ability to work independently with minimal supervision

• Must demonstrate sound arithmetic, analytical and problem solving ability.

• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.

 Excellent verbal, written and comprehension skills

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ren Miranda

Recruiter - Gratitude Inc

NA, philippines

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