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GRATITUDE INC
APAC · AFRICA · U.S.A

Scheduler – Workforce Management

509 Views 1 week ago
Experience 1–10 Year(s)
₱
Salary ₱ 25 – 27K p.m
Location Manila (Makati, Taguig)
109 candidate(s) already applied

Job Description

Role Overview:

We are seeking a Workforce Scheduler to create and manage effective schedules that align staffing requirements with forecasted demand. You will ensure optimal staffing coverage while minimizing costs and coordinating closely with operations teams.


Key Responsibilities:


Develop and maintain employee schedules based on forecasts.


Manage shift bids, schedule adjustments, and updates.


Ensure optimal staffing coverage while minimizing costs.


Coordinate closely with operations teams to meet business requirements.


Qualifications:


At least 1 year of experience in WFM scheduling – required.


Intermediate to advanced Excel skills – required.


Knowledge of forecasting and capacity planning concepts.


Strong attention to detail and organizational skills.


Not a job hopper – stable employment history.



Key Skills

5 Skills
Scheduling Capacity Planning Workforce Management forecasting. planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.

Role Specifications

Role
Shift Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Jecinta Kariuki
Recruiter - Gratitude Inc
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