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GRATITUDE INC
APAC · AFRICA · U.S.A

Scheduler (Workforce Scheduler)

498 Views 1 week ago
Experience 1–10 Year(s)
₱
Salary ₱ 25 – 27K p.m
Location NA
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Job Description


Job Title:*Scheduler (Workforce Scheduler)  

Work Location: Alphaland Makati  

Work Setup and Schedule: Onsite / Shifting  

Salary:27K  

Headcount: 1 for Alphaland  



Overview:

Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.


Key Responsibilities:

- Develop and maintain employee schedules based on forecasts

- Manage shift bids, schedule adjustments, and updates

- Ensure optimal staffing coverage while minimizing costs

- Coordinate closely with operations teams


Basic Qualifications:

- At least 1 year of experience in WFM scheduling

- Intermediate to advanced Excel skills

- Knowledge of forecasting and capacity planning concepts

- Strong attention to detail and organizational skills



Key Skills

5 Skills
Detail oriented BPO Setup WFM Scheduler WFM Scheduling Analyst Good MS Excel skills Strong attention to detail, and organizational skills

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Norman Bogonko
Recruiter - Gratitude Inc
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