Scheduler (Workforce Scheduler)

Gratitude Inc

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5 days ago

Scheduler (Workforce Scheduler)

1-2 Year(s)

₱ 20 - ₱ 25K p.m

Davao

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Job Description

Key Skills

Analytical Microsoft Excel Problem-Solving Skills Excellent communication skills - written and verbal

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Job Title: Scheduler (Workforce Scheduler)

Location: Alphaland, Makati / Davao
Work Setup: Onsite
Shift: Rotational/Shifting Schedule
Salary: PHP 27,000
Openings: 1 (Davao), 1 (Alphaland)

Job Summary

We are looking for a detail-oriented Workforce Scheduler to join our Workforce Management (WFM) team. The ideal candidate will be responsible for creating and maintaining employee schedules, ensuring optimal staffing coverage, and supporting operational efficiency through effective workforce planning.

Key Responsibilities

Develop and maintain employee schedules based on forecasted workload.
Manage shift bids, schedule changes, and schedule updates.
Ensure optimal staffing coverage while minimizing operational costs.
Coordinate closely with Operations and Workforce Management teams.
Monitor schedule adherence and recommend adjustments as needed.
Maintain accurate scheduling records and reports.
Support workforce planning initiatives to achieve service level targets.

Qualifications

At least 1 year of experience in WFM Scheduling in a BPO environment.
Intermediate to advanced proficiency in Microsoft Excel.
Knowledge of workforce scheduling, forecasting, and capacity planning concepts.
Strong analytical, organizational, and problem-solving skills.
Excellent attention to detail and communication skills.
Willing to work onsite on a shifting schedule.

Important Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Pre-Screening Information Required

Educational Attainment
Years of Experience in WFM Scheduling in a BPO Setting
WFM Tools Used
Last Drawn Salary
Expected Salary

Questionnaire Link

https://myglit.com/lateral/cref/3461ef3dc4

Note: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be considered.

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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