Scheduler (Workforce Scheduler)

Gratitude Inc

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1 month ago

Scheduler (Workforce Scheduler)

1-2 Year(s)

₱ 24.5 - ₱ 27K p.m

Davao - Makati, Manila

Job Description

Key Skills

WFM tools BPO industry scheduler skills

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Job Title: Scheduler (Workforce Scheduler)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting
Salary: 27K
HC: (1) Davao, (1) Alphaland

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams

Basic Qualifications:
•At least 1 year of experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills

Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM Scheduling in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Role

Account Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wycliff Kiprop

Recruiter - Gratitude Inc

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