Scheduler (Workforce Scheduler)

Job Title: Scheduler (Workforce Scheduler)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting
Salary: 27K
HC: (1) Davao, (1) Alphaland

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams

Basic Qualifications:
•At least 1 year of experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills


Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM Scheduling in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary: