Senior Business Intelligence Manager – WFM

Gratitude Inc

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9 hours ago

Senior Business Intelligence Manager – WFM

2-4 Year(s)

Manila (Taguig)

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Job Description

Key Skills

bpo WFM. OpenAI Codex or Claude Co-work/Code, or any AI initiative tech stack, programming languages Senior Business Intelligence Manager

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Lead the Business Intelligence function for Workforce Management, driving data-led solutions, technology initiatives, and smarter operational decision-making.

This role is ideal for a BI leader who combines people leadership, analytics, programming, and emerging AI capabilities to turn complex business challenges into scalable solutions.

What You’ll Do

Lead and mentor BI specialists across projects and operational initiatives.
Drive the development of data, reporting, and BI solutions for WFM.
Translate business requirements into practical technical solutions.
Improve processes through automation, analytics, and AI-enabled solutions.
Apply programming languages and modern technology stacks to solve complex problems.
Establish and implement BI processes, standards, and best practices.
Partner with stakeholders to deliver insights that support business strategy.
Coach team members and build technical capabilities across the function.

What We’re Looking For

1–2+ years of managerial experience in Business Intelligence.
Strong knowledge of BI, analytics, programming, and technology stacks.
Professional exposure to AI initiatives and tools, such as OpenAI Codex, Claude Code, or similar technologies.
Strong leadership, problem-solving, and stakeholder-management skills.
Experience developing solutions for complex projects or business processes.
Ability to lead teams while remaining hands-on with technology and analytics.

Quick Screening

How many years of BI managerial experience do you have?
What AI tools or AI initiatives have you used professionally?
What programming languages and technology stacks are you proficient in?
How many people have you managed?
Are you amenable to a hybrid setup, shifting schedule, and McKinley, Taguig location?
Last drawn salary:
Expected salary:

Ready to take BI and WFM analytics to the next level? Send your updated CV with the relevant experience clearly reflected for consideration.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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