Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Senior Product Engineer

50 Views 3 days ago
Experience 5–10 Year(s)
₱
Salary Confidential
Location Manila
11 candidate(s) already applied

Job Description

WORK SHIFT: Day Shift (8:00 AM – 5:00 PM)

WORK SETUP: Hybrid (3x reporting on site per week)

SALARY RANGE: ₱100,000 – ₱105,000

DESIRED EXPERIENCE: 5+ years

Required Technical Skill Set

Ivalua Functional Configuration


Ivalua Technical Configuration (API, EAI, ETL)


Advanced SQL capabilities


AI, Machine Learning technologies


DevOps, Scrum, Agile


Data analytics, data browsing, and data visualizations


APIs (Application Programming Interfaces) and microservices


UI/UX principles and good practices


Education Requirements

Bachelor's degree in Computer Science, Accounting, or related discipline – required


Relevant Experience and Other Requirements

Suitability to undertake the responsibilities mentioned above at the required level


At least 5–10 years of professional experience in implementing supply chain systems, technology and human resources, ERP systems with AI capabilities – required


At least 5 years of hands-on experience in implementing Ivalua Source-to-Pay solution – required


Skills:


Ivalua Functional Configuration


Ivalua Technical Configuration (API, EAI, ETL)


Advanced SQL capabilities


AI, Machine Learning technologies


DevOps, Scrum, Agile


Data analytics, data browsing, and data visualizations


APIs and microservices


UI/UX principles and good practices


Certifications:


Required: Ivalua L3 Certification (SRM, S2C, P2P, Integration)


Required: Ivalua Project Release Manager Badge/Certification


Preferred: Ivalua L3 SQL


At least 3 professional experiences in engineering and product development managing product releases


Experience in working with DevOps and Agile methodologies is preferred


Good understanding of application infrastructure, system architecture, and operating system


Must have extensive experience using Microsoft products (Word, Excel, PowerPoint, Visio, Project) for professional documentation


Must have excellent oral and written communication skills in English


Familiarity with Oracle relational databases and multi-tiered application concepts


Extensive knowledge of system development life cycle (SDLC) and utilization in system development projects


Proven ability to conduct independent research by analyzing relationships among several parts of a problem or situation


Responsibilities of / Expectations from the Role

Serve as the Ivalua SME across the S2P solution


Provide advisory support on Ivalua best practices, platform capabilities, limitations, and design patterns


Validate solution designs to ensure alignment with business requirements, Ivalua standards, and long-term maintainability


Act as the escalation point for complex functional or technical Ivalua issues


Lead or support functional solution design for S2P modules (Supplier Management, Sourcing, Contracts, Requisition, Purchase Orders, Invoicing)


Configure Ivalua components including workflows, forms, data models, business rules, and integrations in line with approved designs


Collaborate with Business Analysts and stakeholders to refine requirements and translate them into implementable Ivalua configurations


Ensure solutions meet scalability, auditability, and compliance requirements


Provide development guidance and support for Ivalua configurations, enhancements, and integrations


Support development teams in resolving defects, optimizing configurations, and improving solution quality


Participate in design reviews, code/configuration reviews, and defect triage activities


Coordinate development activities across internal teams and external vendors


Support the release management lifecycle, including planning, readiness assessment, and deployment activities for S2P releases


Assist in packaging releases based on approved scope, configuration changes, and development items


Participate in Go/No-Go readiness reviews, ensuring functional completeness and deployment readiness


Support go-live activities, hypercare, and post-release stabilization


Coordinate with Release Managers, QA, and Infrastructure teams to ensure smooth deployments


Provide hands-on upskilling and mentoring for team members new to Ivalua


Support onboarding through solution walkthroughs, configuration guidance, and best practice sharing


Assist in the creation and maintenance of technical and functional documentation


Maintain key documentation including Ivalua design and configuration standards, build and deployment procedures, and dependencies and integration touchpoints


Contribute improvements in configuration management, development practices, and release processes


Identify opportunities to streamline delivery and improve solution quality


Work Arrangement

Hybrid, requiring employees to report onsite three times a week


Work Schedule: 8:00 AM – 5:00 PM Manila Time



Key Skills

6 Skills
Artificial Intelligence (AI) machine learning integrating web application with APIs advanced SQL and power BI skills AI/ML development Ivalua

Role Specifications

Role
L2 Support Engineer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Jecinta Kariuki
Recruiter - Gratitude Inc
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