Senior ServiceNow Platform Administrator | Hybrid in Makati

Job Description

Join our IT Operations & Foundation team as a key technical resource responsible for configuring, managing, and maintaining Chevron's ServiceNow platform.

Core Responsibilities:

• Managing user accounts and access controls

• Configuring applications and modules to meet business needs

• Troubleshooting platform issues and ensuring timely resolution

• Monitoring performance and applying tuning measures

• Enforcing platform security and maintaining data integrity

Work with product teams to expand technical/professional skills.

The Role:
Engineer the platform for security, reliability, scalability, and cost-efficiency. Requires strong troubleshooting, staying current on industry trends, and team collaboration.

As a ServiceNow Platform Engineer, you will:

• Ensure platform stability and usability across prod and non-prod environments.

• Conduct app maintenance: performance tuning, monitoring, and issue resolution.

• Oversee incident support and platform troubleshooting.

• Lead planning and execution of platform upgrades.

• Manage instance security: access control lists, admin controls, user/group access.

• Provide configuration guidance/support to developers.

• Maintain a secure, hardened platform environment.

• Establish and enforce security standards across the platform.

• Validate technical design and integration requirements for system data exchange.

• Maintain integrations between ServiceNow and internal systems/apps.

• Learn new capabilities/processes quickly with a proactive approach.

Qualifications

Experience:

• 10 years experience.

• Proven track record in ServiceNow administration/maintenance: upgrades, performance tuning, hardening, technical design, and integration implementation.

• Hands-on expertise implementing SSO via SAML and OpenID Connect (OIDC).

• Skilled in integrating ServiceNow with Entra ID, endpoint management, security platforms, and observability tools.

• Proficient in optimizing instance and database performance via advanced tuning.

• SAFe Agile framework familiarity preferred.

Core Skills:

• ServiceNow development & administration; Java or similar object-oriented language.

• Data structures, algorithms, object-oriented design, and design patterns.

• Analytical/design skills for complex problem-solving.

• ServiceNow ITIL processes, best practices, Azure fundamentals, Azure DevOps.

• Independent problem-solving and excellent stakeholder communication.