Senior ServiceNow Platform Administrator

WORK SETUP: Hybrid – Makati City

WORK SHIFT: Day Shift (8:00 AM – 5:00 PM)

SALARY: ₱128,000 – ₱131,400 package

EXPERIENCE: 10 years


Job Description

We are looking for motivated individuals to join our IT Operations and Foundation team. The Service Platform Administrator serves as a key technical resource responsible for the configuration, management, and maintenance of the ServiceNow platform.


Core responsibilities include:


Managing user accounts and access controls


Configuring applications and modules to meet business needs


Troubleshooting platform issues and ensuring timely resolution


Monitoring performance and applying tuning measures


Enforcing platform security and maintaining data integrity


You will have the opportunity to work on the different product teams to help you grow your technical and professional competencies.


The Role

To thrive in the role of a ServiceNow Platform Administrator, you should be capable of engineering the platform with a focus on security, reliability, scalability, and cost-efficiency. This position offers the opportunity to deepen your understanding of ServiceNow's diverse capabilities. Success in this role also requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.


As a ServiceNow Platform Engineer, you will:


Ensure platform stability and usability across both production and non-production environments


Conduct application maintenance, including performance tuning, monitoring, and issue resolution


Oversee incident support and troubleshooting related to the platform


Lead planning and execution of platform upgrades


Manage instance security, including user/group access, administrative controls, and access control lists


Provide configuration guidance and support to developers


Maintain a secure and hardened platform environment


Establish and enforce security standards across the platform


Validate technical design and integration requirements to support data exchange between systems


Maintain integrations between ServiceNow and internal applications or systems


Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives


Qualifications

Experience: 10 years – required


Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation


Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC) – required


Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools


Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques


Familiarity with the SAFe Agile framework is preferred


Skills

Experience with ServiceNow development and administration


Experience with Java or a similar object-oriented language


Knowledge of data structures, algorithms, object-oriented design, and design patterns


Analytical and design skills to solve complex problems


Knowledge of ServiceNow ITIL processes and best practices


Azure fundamentals, Azure DevOps – required


Strong problem-solving skills and the ability to work independently


Excellent communication skills to interact with stakeholders and team members


Why Join?

Competitive salary: ₱128,000 – ₱131,400 package


Hybrid work setup – work-life balance


Prime Makati City location


Day shift schedule (8:00 AM – 5:00 PM)


Career growth in ServiceNow platform administration


Collaborative and dynamic team environment