SENIOR SERVICENOW PLATFORM ADMINISTRATOR

WE ARE HIRING: SENIOR SERVICENOW PLATFORM ADMINISTRATOR

Location: Makati City (Hybrid Setup)
Shift: Day Shift | 8:00 AM – 5:00 PM
Salary Package: ₱128,000 – ₱131,400
Required Experience: 10 Years
Headcount: 1<br />

Job Overview:

We are looking for an experienced Senior ServiceNow Platform Administrator to join the IT Operations and Foundation team. The successful candidate will be responsible for managing, configuring, securing, and maintaining the ServiceNow platform to ensure optimal performance, reliability, and scalability.

Key Responsibilities:

- Manage and maintain ServiceNow production and non-production environments.
- Handle platform configuration, application maintenance, monitoring, and performance tuning.
- Troubleshoot and resolve platform-related incidents and technical issues.
- Lead and execute ServiceNow platform upgrades.
- Manage user accounts, groups, administrative controls, and access control lists.
- Implement and maintain platform security standards and system hardening.
- Provide technical guidance and configuration support to developers.
- Design and maintain integrations between ServiceNow and external/internal systems.
- Implement and manage Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).
- Ensure platform stability, security, data integrity, and operational efficiency.

Qualifications:

- At least 10 years of relevant experience in ServiceNow administration or platform engineering.
- Strong hands-on experience administering and maintaining ServiceNow instances.
- Proven experience in platform upgrades, performance monitoring, tuning, and system hardening.
- Expertise in implementing SSO solutions using SAML and OIDC.
- Experience integrating ServiceNow with Entra ID, endpoint management, security platforms, and observability tools.
- Knowledge of ServiceNow development and administration.
- Experience with Java or similar object-oriented programming languages.
- Strong understanding of ITIL processes, data structures, algorithms, and design patterns.
- Familiarity with Azure fundamentals and Azure DevOps.
- Knowledge of the SAFe Agile framework is an advantage.
- Excellent analytical, troubleshooting, communication, and problem-solving skills.

Interested candidates may send their updated CV/resume for consideration.