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GRATITUDE INC
APAC · AFRICA · U.S.A

SENIOR SERVICENOW PLATFORM ADMINISTRATORS — LUCRATIVE HYBRID ROLE

28 Views 1 day ago
Experience 5–29 Year(s)
₱
Salary ₱ 120 – 130K p.m
Location Manila (Makati)
8 candidate(s) already applied

Job Description

We're looking for an accomplished Senior ServiceNow Platform Administrator with extensive hands-on experience in enterprise platform administration, engineering, security, performance optimization, and system integrations.

This is an advanced technical position. We are prioritizing candidates with strong, directly relevant ServiceNow experience and substantial project exposure.


POSITION DETAILS

Role: Senior ServiceNow Platform Administrator

Location: Makati City

Work Setup: Hybrid

Schedule: Day Shift | 8:00 AM – 5:00 PM

Salary Package: ₱128,000 – ₱131,400

Experience: 10 years


KEY REQUIREMENTS

Approximately 10 years of relevant professional experience, with proven expertise in ServiceNow administration and platform engineering.

Strong hands-on experience managing ServiceNow instances, upgrades, system hardening, performance monitoring, and advanced tuning.

Technical expertise in Single Sign-On (SSO), SAML, and OpenID Connect (OIDC) implementations.

Experience integrating ServiceNow with external systems, particularly Microsoft Entra ID, endpoint management, security, and observability platforms.

Strong knowledge of platform security, access controls, ACLs, integrations, and ITIL processes.

Development knowledge involving Java or similar object-oriented programming languages.

Familiarity with Azure fundamentals and Azure DevOps.

Excellent troubleshooting, analytical, technical design, and stakeholder communication skills.

SAFe Agile experience is an advantage.

WHAT MAKES YOU A STRONG CANDIDATE?

We particularly want professionals who have actually led or participated in relevant ServiceNow implementation, upgrade, integration, security-hardening, and performance-optimization projects.


IMPORTANT: YOUR LATEST CV MUST SHOW YOUR PROJECT EXPERIENCE!

Do not submit a generic resume.

Your updated CV must clearly highlight:

Specific ServiceNow projects you've handled.

Your role, technical contributions, and responsibilities in each project.

SSO implementations involving SAML/OIDC.

External system integrations.

Platform upgrades, security improvements, and performance tuning.

Relevant technologies, tools, and technical environments.

Candidates with strong, demonstrable experience are our priority. If you've handled comparable projects and believe your background matches this role, we encourage you to apply.


HOW TO APPLY

Click the application link attached to this advert and submit your updated, carefully tailored CV.

₱128K–₱131.4K package | Hybrid | Makati | Day Shift

Senior ServiceNow professionals, this is your opportunity to step into a high-value technical role!

Key Skills

5 Skills
ITIL Java Azure Devops ServiceNow experience all modules ITxm Single Sign On (SSO)

Role Specifications

Role
Customer Service Executive -Technical
Timings
Day Shift (Permanent)
Industry
IT-Software / Software Services
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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