Service Delivery Manager | Financial Services BPO | Taguig

Gratitude Inc

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1 day ago

Service Delivery Manager | Financial Services BPO | Taguig

3-5 Year(s)

₱ 100 - ₱ 120K p.m

Manila (Taguig)

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Job Description

Key Skills

Communication Professional Cognitive Ability Interpersonal effectiveness

9 candidate(s) have already applied for this Job. Apply now

If you’re an experienced Operations Manager from a Financial Services BPO background and enjoy leading high-performing teams while managing client relationships, this is an excellent opportunity to step into a strategic service delivery role.

Location: Taguig (Onsite)
Schedule: Night Shift
Start Date: ASAP

What You’ll Do

* Lead end-to-end service delivery for key financial services accounts
* Drive SLA, KPI, and operational governance performance across delivery teams
* Build strong relationships with clients and business stakeholders
* Manage incident, change, and continual service improvement initiatives
* Lead service reviews, reporting, and performance governance meetings
* Collaborate with operations and senior leadership to improve customer satisfaction and business outcomes
* Ensure financial performance and delivery quality across assigned engagements

What We’re Looking For

* 3+ years of experience as an Operations Manager in Financial Services BPO back-office operations
* Strong experience with SLA/KPI management, account performance, and operational governance
* Proven client-facing and stakeholder management experience
* Strong people leadership, accountability, and process improvement mindset
* College graduate
* Stable employment history preferred
* Must not be a current or former CGI employee

Why Join?

* Lead strategic service delivery initiatives for enterprise financial services clients
* Work closely with senior leadership and cross-functional teams
* Opportunity to influence operational performance and client growth
* Competitive compensation and strong career development opportunities

If you have the leadership experience and financial services background we’re looking for, send your updated CV today.

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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