Service Delivery Manager

Gratitude Inc

792 Views

3 weeks ago

Service Delivery Manager

3-15 Year(s)

₱ 90 - ₱ 100K p.m

Manila (Pasig)

Job Description

Key Skills

Client Servicing Operations Manager operation finance BPO Experience Financial Services

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Job title: Service Delivery Manager
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift
Salary: PHP 90,000-100,000
Headcount: 2

Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement

Not a jobhopper

Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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