Service Delivery Manager
Gratitude IncService Delivery Manager
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
Kindly answer the Pre-Screening questions below while applying for the job.
Pre-screening questions:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?
Role
Account & Financial Services
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Team Manager – Mail Operations
Gratitude Inc3 - 5 Year(s)
₱ 140 - ₱ 150K p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
Team Lead – Healthcare Account
Gratitude Inc2 - 20 Year(s)
Confidential
Manila, Philippines
CSR -Mortgage account WFH
Gratitude Inc1 - 11 Year(s)
₱ 28 - ₱ 32K p.m
Manila, Philippines
CSR Video sharing account -Cognizant Vertis N
Gratitude Inc1 - 23 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines
USRN CLINICAL ANALYST | WORK AT HOME | QUEZON CITY
Gratitude Inc1 - 20 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines
Associate Director, Quality – Healthcare BPO
Gratitude Inc10 - 15 Year(s)
Confidential
Manila, Philippines
Monitoring, Observability and Event Management Architect
Gratitude Inc4 - 10 Year(s)
₱ 100 - ₱ 108K p.m
Manila, Philippines
Multilingual Language - Thai
Gratitude Inc0 - 1 Year(s)
₱ 35 - ₱ 60K p.m
Manila, Philippines
EDUCATION ACCOUNT SPECIALISTS
Gratitude Inc1 - 2 Year(s)
₱ 10 - ₱ 20K p.m
Manila, Philippines