Service Desk Analyst
Gratitude IncService Desk Analyst
Job Description
Key Skills
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Job Description
We are hiring a Service Desk Analyst to provide first-level technical assistance, resolve IT-related concerns, and ensure timely support for end users while maintaining service quality standards.
Qualifications
At least College Undergraduate or College Graduate
Experience in technical support, IT help desk, or customer service is an advantage
Good English communication skills
Strong troubleshooting and analytical skills
Willing to work onsite
Willing to work on shifting schedules
Benefits
Competitive salary package
Paid training
HMO and other company benefits
Career growth opportunities
If you enjoy solving technical problems and helping others, we'd love to hear from you.
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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