Service Desk Analyst - Dutch & French

Gratitude Inc

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3 days ago

Service Desk Analyst - Dutch & French

0-12 Year(s)

₱ 100 - ₱ 130K p.m

Job Description

Key Skills

BPO Voice Process French Language BPO Call center good communication skills Fluent Dutch speaker

1 candidate(s) have already applied for this Job. Apply now

About the Role

We are looking for a skilled and motivated Service Desk Analyst - Dutch & French to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

Develop, test, and maintain reliable, scalable, and user-focused solutions.
Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
Write clean, maintainable, and well-documented work following best practices.
Troubleshoot issues, optimize performance, and improve overall quality.
Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

- Fluent in Dutch and French (speak, read, and write) - required

- At least 2 years experience in Technical Support / Service Desk

- Background in technical troubleshooting and IT Help Desk Services

- Strong communication and customer service skills

- Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule

- Stable work history, not a job hopper

- Must not be a present or former employee of CGI

- PRV/TRV holders preferred, but client can process working visa

Skills

Strong foundation in role-relevant tools, platforms, and best practices.
Ability to plan, execute, measure, and improve work with attention to detail.
Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

Experience with modern workflows, reporting, automation, and production-grade delivery.
Familiarity with agile practices, documentation, and cross-functional collaboration.
Ability to mentor teammates and contribute to process improvements.

Benefits

Competitive compensation and growth opportunities.
Collaborative work culture with learning and development support.
Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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