Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)
Gratitude IncService Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)
Shift: 24/7 Shifting Schedule (including weekends & holidays)
Requirements:
- Bachelor's degree in IT, Computer Science, Engineering, or related field
- 4–6 years of IT Service Desk experience
- 1–2 years of Team Lead/Supervisory experience in a BPO/ITO environment
- Experience with ServiceNow or other ITSM tools
- Knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
- Strong understanding of ITIL concepts, incident management, and service desk processes
- Excellent leadership, coaching, and communication skills
Start Date: ASAP
Role
Chat Support Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP ABAP Developer
Gratitude Inc2 - 3 Year(s)
Confidential
Cebu Central Visayas, Philippines
Quality Analyst (Healthcare Service Desk)
Gratitude Inc2 - 17 Year(s)
₱ 50 - ₱ 57.65K p.m
Cebu Central Visayas, Philippines
Quality Analyst (Healthcare Service Desk)
Gratitude Inc1 - 2 Year(s)
₱ 40 - ₱ 57.65K p.m
Cebu Central Visayas, Philippines
CSR voice -Wipro Cebu
Gratitude Inc1 - 17 Year(s)
Confidential
Cebu Central Visayas, Philippines
Wipro CEBU -CSR Healthcare /Retail account
Gratitude Inc0 - 18 Year(s)
₱ 20 - ₱ 30K p.m
Cebu Central Visayas, Philippines
Knowledge Manager - Training / Knowledge Management Lead
Gratitude Inc4 - 7 Year(s)
₱ 65 - ₱ 70.25K p.m
Cebu Central Visayas, Philippines
Service Desk Team Leader
Gratitude Inc4 - 6 Year(s)
₱ 60 - ₱ 62.9K p.m
Cebu Central Visayas, Philippines
0 - 4 Year(s)
Confidential
Cebu Central Visayas, Philippines
HR Application Consultant UKG Ready HR Module
Gratitude Inc2 - 8 Year(s)
Confidential
Cebu Central Visayas, Philippines
Customer service representative -Travel Account -EXL
Gratitude Inc1 - 4 Year(s)
₱ 10 - ₱ 15K p.m
Cebu Central Visayas, Philippines