Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)

Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)

Shift: 24/7 Shifting Schedule (including weekends & holidays)

Requirements:

- Bachelor's degree in IT, Computer Science, Engineering, or related field

- 4–6 years of IT Service Desk experience

- 1–2 years of Team Lead/Supervisory experience in a BPO/ITO environment

- Experience with ServiceNow or other ITSM tools

- Knowledge of Microsoft 365, Active Directory, VPN, and remote support tools

- Strong understanding of ITIL concepts, incident management, and service desk processes

- Excellent leadership, coaching, and communication skills

Start Date: ASAP