Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)
Job Description
Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)
Shift: 24/7 Shifting Schedule (including weekends & holidays)
Requirements:
- Bachelor's degree in IT, Computer Science, Engineering, or related field
- 4–6 years of IT Service Desk experience
- 1–2 years of Team Lead/Supervisory experience in a BPO/ITO environment
- Experience with ServiceNow or other ITSM tools
- Knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
- Strong understanding of ITIL concepts, incident management, and service desk processes
- Excellent leadership, coaching, and communication skills
Start Date: ASAP
Key Skills
1 SkillsRole Specifications
Similar Jobs
CSR- LIFE INSURANCE ACCOUNT-EXL Cebu
Healthcare CSR - EXL Cebu - Up to PHP 34K - Nursing Grads
CSR Insurance - Concentrix Banawa - No Exp Needed - Up to 24K
Customer Service Associate – Travel & Financial Accounts | Up to ₱27,000
CSR Hiring | Voice Account | Open to HS/SHS Graduates | Apply Today
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Interview Tips
Curated for this roleGet the Best Jobs
Right on your fingertips with instant alerts