Service Desk Transformation Consultant

Gratitude Inc

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1 week ago

Service Desk Transformation Consultant

6-8 Year(s)

110 - 140 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Artificial Intelligence (AI) MACHINE LEARNING APPLICATIONS IT SERVICE DESK Service Desk Operations BPO Travel Account GenAI system

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Position: Service Desk Transformation Consultant

Location: Eastwood, Quezon City

Salary: 112K–140K (100K–130K base)

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Headcount: 1

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Pre-Screening Notes:

Educational Attainment:

Years of Relevant Experience:

Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.

BPO Experience:

Last Drawn Salary:

Expected Salary:

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

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