Service Desk Transformation Consultant

Gratitude Inc

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3 months ago

Service Desk Transformation Consultant

6-8 Year(s)

100 - 130 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk Bachelor's Degree BPO Experience Transformation Consultant AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Position: Service Desk Transformation Consultant

Location: Eastwood, Quezon City

Salary: 112K–140K (100K–130K base)

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Headcount: 1

**Note: Please respond to the pre screening questions below alongside your CV attachment**

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Pre-Screening Notes:

Educational Attainment:

Years of Relevant Experience:

Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.

BPO Experience:

Last Drawn Salary:

Expected Salary:

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abasiemek Archibong

Recruiter - Gratitude Inc

NA, nigeria

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