Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Position: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Salary: 112K–140K (100K–130K base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 1
**Note: Please respond to the pre screening questions below alongside your CV attachment**
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Pre-Screening Notes:
Educational Attainment:
Years of Relevant Experience:
Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.
BPO Experience:
Last Drawn Salary:
Expected Salary:
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
2 - 8 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
Spanish Bilingual Speaker
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
NEWBIES HIRING 100 SLOT AVAILABLE
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Asset Coordinator
Gratitude Inc3 - 7 Year(s)
Confidential
Manila, Philippines
Quality Team Lead
Gratitude Inc2 - 5 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
1 - 14 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Customer service specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines