Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
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Position: Service Desk Transformation Consultant
• At least 6–8 years of experience in an IT Service Desk.
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Role
Consultants
Timings
Flexible (Permanent)
Industry
IT-Software / Software Services
Work Mode
Hybrid
Functional Area
IT Software/Hardware
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