Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
4 candidate(s) have already applied for this Job. Apply now
Position:
Location: Eastwood, Quezon City
Salary: 112K–140K (100K–130K base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 1
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Role
Consultants
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Training & Quality Manager-IT Services
Gratitude Inc5 - 7 Year(s)
Confidential
Manila, Philippines
Operations Supervisor Account
Gratitude Inc2 - 4 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Firewall Specialist
Gratitude Inc8 - 10 Year(s)
₱ 160 - ₱ 170K p.m
Manila, Philippines
Travel Associate (GDS & Sales)
Gratitude Inc1 - 5 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Senior Training Manager
Gratitude Inc5 - 23 Year(s)
₱ 70 - ₱ 100K p.m
Manila, Philippines
HR SERVICE DELIVERY ASSOCIATE MANAGER
Gratitude Inc7 - 8 Year(s)
₱ 100 - ₱ 150K p.m
Manila, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
CSR Insurance Brokerage
Gratitude Inc1 - 3 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 29 Year(s)
₱ 25 - ₱ 32K p.m
Manila, Philippines