Service Desk Transformation Consultant

Gratitude Inc

1435 Views

17 hours ago

6-8 Year(s)

₱ 100 - ₱ 130K p.m

Quezon Calabarzon

Job Description

Key Skills

Service Desk BPO Experience Transformation Consultant Bachelor’s degree AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

1 candidate(s) have already applied for this Job. Apply now

Location: Eastwood, Quezon City

Salary: 112K–140K (100K–130K base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 1

Note: Former employees, whether in a direct role or under a third party, are not eligible to work in Tech Mahindra.

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.

Role

Any Other

Timings

Flexible (Permanent)

Industry

Other

Work Mode

Hybrid

Functional Area

Any Other

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Adeniyi Adeyemo

Recruiter - Gratitude Inc

NA, nigeria

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