Spanish Bilingual Agents

Gratitude Inc

903 Views

12 hours ago

1-2 Year(s)

₱ 30 - ₱ 80K p.a

Manila

Job Description

Key Skills

spanish Speaking spanish reading spanish writing spanish language

4 candidate(s) have already applied for this Job. Apply now

We are looking for Spanish Bilingual Agents

JOB LOCATION - Makati / Pasig

Work on site

Salary - 50,000 - 75k

GENERAL DUTIES & RESPONSIBILITIES

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product related issues to proper Product Support department.

• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.

• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

• Updates customer information and ensures accurate entry of contact information.

• Meets standards of job, such as quality standards, adherence to schedule and average handle time.

• May provide guidance and/or mentoring to less experienced Customer Service Associates -Consumer.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION

Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team

leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

NCR - Preferably residing in Taguig City, Makati City, Pasay City, Manila City, Pateros City, Mandaluyong City, Muntinlupa City, Paranaque City, Bacoor Cavite, Imus Cavite and Las Pinas City (Area restrictions apply.)

Cebu City - Preferably residing in Cebu City, Mandaue City, Lapu Lapu City, Cordova, Consolacion, Lilo-an, Talisay City, Minglanilla, City of Naga (Area restrictions apply.)

Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Kristine Joy Palacio

Recruiter - Gratitude Inc

NA, philippines

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