Spanish Bilingual Customer Service Representative (CSR)
Gratitude IncSpanish Bilingual Customer Service Representative (CSR)
Job Description
Key Skills
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Role Overview:
We are seeking Spanish Bilingual Customer Service Representatives to handle customer inquiries and provide exceptional support in both Spanish and English. This role is open to non-native Spanish speakers (Filipinos) with strong bilingual communication skills.
Key Responsibilities:
Handle inbound customer inquiries via phone, email, and chat in Spanish and English.
Resolve customer concerns and account-related issues efficiently.
Provide accurate information on products, services, and policies.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.
Qualifications:
Minimum 2 years in College – with no back subjects – required.
Minimum 1 year BPO experience – required.
At least 1 year CSR background – required.
Open to non-native Spanish speakers only (Filipinos) .
Good English and Spanish communication skills.
Willing to work onsite in Taguig.
Willing to work on shifting/night shift schedule.
Role
Spanish Language Expert
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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