Spanish Customer Service Representative (Spanish CSR)

Taguig, Philippines

Work Setup: 100% Onsite

Shift: Night Shift / Rotational Schedule

Job Overview

We are looking for a Spanish-speaking professionals to join our Customer Service team. The successful candidate will provide exceptional customer support in both Spanish and English, ensuring timely resolution of customer concerns while delivering a positive customer experience.

Key Responsibilities

Provide customer support through Spanish and English communication channels
Respond to customer inquiries and resolve concerns accurately and professionally
Maintain accurate documentation of customer interactions.
Adhere to account policies, quality standards, and operational procedures.
Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.

Qualifications

Completed at least two (2) years of college; applicants with back subjects are welcome to apply.
Minimum of six (6) months of BPO or Technical Support Representative (TSR) experience.
Proficient in both Spanish and English communication.
Non-native Spanish speakers are encouraged to apply, subject to passing Cognizant's language assessment.
Willing to work onsite at Giga Tower, Taguig.
Willing to work on a night shift and rotational schedule.

Recruitment Process

Initial HR Screening
English Communication Assessment
Spanish Language Assessment
Operations/Final Interview
Job Offer and Pre-employment Requirements

If you meet the qualifications and are looking to build your career with a global organization, we'd love to hear from you.

Apply today by sending your updated resume for screening. Qualified applicants will be contacted for the next steps of the recruitment process.

Role

Spanish Language Expert

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.