Spanish Customer Service Representative (Spanish CSR)

Spanish Customer Service Representative (Spanish CSR)

Taguig, Philippines

Work Setup: 100% Onsite

Shift: Night Shift / Rotational Schedule

Job Overview

We are looking for a Spanish-speaking professionals to join our Customer Service team. The successful candidate will provide exceptional customer support in both Spanish and English, ensuring timely resolution of customer concerns while delivering a positive customer experience.

Key Responsibilities

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• Provide customer support through Spanish and English communication channels
  
• Respond to customer inquiries and resolve concerns accurately and professionally
  
• Maintain accurate documentation of customer interactions.
  
• Adhere to account policies, quality standards, and operational procedures.
  
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
  

Qualifications

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• Completed at least two (2) years of college; applicants with back subjects are welcome to apply.
  
• Minimum of six (6) months of BPO or Technical Support Representative (TSR) experience.
  
• Proficient in both Spanish and English communication.
  
• Non-native Spanish speakers are encouraged to apply, subject to passing Cognizant's language assessment.
  
• Willing to work onsite at Giga Tower, Taguig.
  
• Willing to work on a night shift and rotational schedule.
  

Recruitment Process

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• Initial HR Screening
  
• English Communication Assessment
  
• Spanish Language Assessment
  
• Operations/Final Interview
  
• Job Offer and Pre-employment Requirements
  

If you meet the qualifications and are looking to build your career with a global organization, we'd love to hear from you.

Apply today by sending your updated resume for screening. Qualified applicants will be contacted for the next steps of the recruitment process.