Spanish Customer Service Representative (Spanish CSR)

Spanish Customer Service Representative (Spanish CSR)​

Position: Spanish Customer Service Representative (Spanish CSR)

Company: Cognizant

Work Arrangement: Onsite

Schedule: Night Shift / Shifting schedule as required by operations

Work Location: Giga / Taguig, Philippines
Level: SPE

Job Responsibilities

As a Spanish Customer Service Representative, you will support customers through Spanish and English communication while providing excellent customer service.

The role may include:

Handling customer concerns and inquiries professionally

Communicating with customers in Spanish and English

Providing accurate information and resolving customer concerns

Following account procedures and service standards

Maintaining a high level of customer satisfaction

Documenting customer interactions accurately

Working collaboratively with the operations and support teams

QUALIFICATIONS:

 Qualifications

 

Language Requirement

Spanish: Good conversational and professional communication skills
English: Good communication skills

Non-native Spanish speakers are welcome to apply, provided they can successfully meet Cognizant's language assessment requirements.

Can work effectively in a fast-paced customer service environment


Application Screening

Candidates should be prepared for Cognizant's recruitment process, which may include:

Initial screening

English communication assessment

Spanish language assessment

Operations/Final interview

Job offer and pre-employment requirements





Spanish-speaking candidates with BPO experience are highly encouraged to apply.

Apply now / Send your CV for immediate screening!