Spanish Customer Service Representative (Spanish CSR)

Gratitude Inc

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6 days ago

1-3 Year(s)

Manila

Job Description

Key Skills

Customer Relations

2 candidate(s) have already applied for this Job. Apply now

Work Arrangement: Onsite

Work Location: Giga / Taguig,

Job Responsibilities

As a Spanish Customer Service Representative, you will support customers through Spanish and English communication while providing excellent customer service.

The role may include:

Handling customer concerns and inquiries professionally

Communicating with customers in Spanish and English

Providing accurate information and resolving customer concerns

Following account procedures and service standards

Maintaining a high level of customer satisfaction

Documenting customer interactions accurately

Working collaboratively with the operations and support teams

Candidate Qualifications

Candidates must meet the following requirements:

Minimum 2 years in college — candidates with back subjects may be considered

At least 6 months BPO / TSR experience

Spanish-speaking ability is mandatory

Open to non-native Spanish speakers

Good communication skills in both Spanish and English

Comfortable communicating with customers in a BPO environment

Willing to work onsite in Giga / Taguig

Willing to work on a night-shift schedule

Language Requirement

Spanish: Good conversational and professional communication skills

English: Good communication skills

Non-native Spanish speakers are welcome to apply, provided they can successfully meet language assessment requirements.

Work Setup

Location: Giga / Taguig

Setup: 100% Onsite

Schedule: Night Shift / Shifting schedule as required by operations

Ideal Candidate

We are looking for candidates who:

Can confidently communicate in Spanish

Have prior BPO/customer support/technical support exposure

Are comfortable working with international customers

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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