SQL Technical Support -Voice

Job Title: SQL Technical Support - Voice
LOB: Trust and Safety
Work Set-up: On-site in Mckinley Taguig
Work shift: Shifting


Qualifications:

High School / Senior High School Graduate / College Graduate
Minimum of 6 months of call center/BPO experience
Must have at least 2 years of SQL experience/ SaaS background
Must have at least 1 year of digital ads experience
Candidates with an IT-related educational background or technical support experience will be preferred
Good communication skills required
Must be willing to work onsite
Must be amenable to a shifting/rotational schedule

Role Responsibilities:

Handle customer or client concerns related to SQL / technical support
Assist with basic troubleshooting and issue resolution
Analyze customer queries and provide accurate support
Document cases, updates, and resolutions properly
Coordinate with internal teams for escalations when needed
Maintain quality customer service and meet process targets

Preferred Profile:

CSR / TSR experience with 2 years of SQL knowledge & basic API knowledge
1 year of digital ads experience
Technical support background
Basic database understanding
Good English communication
Willing to process immediately

Pre-screening notes:

Highest educational attainment:
Months or years of BPO/call center experience:
Months or years of SQL experience:
Months of Digital ads experience:
Do you have basic API knowledge?
Last drawn salary:
Salary expectation:
Are you amenable to working on-site in Quezon City with a shifting work schedule?
Possible Start date: