Sr Executive, Work Force Analyst

Gratitude Inc

214 Views

15 hours ago

2-5 Year(s)

₱ 20 - ₱ 30K p.a

Job Description

Key Skills

WFM System WFM tools

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Description / Requirements Salary: PHP 31k • Graduate in any stream • Well-versed in WFM systems especially IEX and Verint • Minimum of 2 yrs WFM experience in a call center inbound voice process Basic Functions Responsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Role & Responsibilities  Efficiently manage intra-day staffing and service level.  Provide timely, accurate reports on intra-day performance.  Monitor and drive schedule adherence.  Communicate effectively with internal and external customers.  Perform other duties and assignments as directed. General Skills  Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.  Solid critical thinking, problem solving, and interpersonal skills.  Demonstrates ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic, analytical and problem solving ability.  Excellent verbal, written and comprehension skills. Technical Skills • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.  Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. Work Experience Requirements  Minimum of 2-year WFM experience in a call center inbound voice process.

Role

NON-BPO

Timings

Flexible (Permanent)

Industry

NON-BPO

Work Mode

Process

Voice

Functional Area

NON-BPO

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Olutobi Adegboye

Recruiter - Gratitude Inc

NA, nigeria

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