SR. Group Manager - Process Training
Gratitude IncSR. Group Manager - Process Training
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Work with the Vertical leads in providing inputs on development areas for projects initiated
Provide real-time support to teams working on projects
Should be knowledgeable on the business/process
Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
Should have analytical ability and ability to understand the business impact of nos.
Should be able to manage multiple teams and multiple locations by providing KPI and driving it
In-depth understanding of training metrics and impact to business metric
In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
Create value for the team by acting as a consultant for operations and identifying process improvement and quality-related initiatives
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote standardization by creating SOPs across CIS training – Standardization
Promote behavioral training programs and promote the programs in order to ensure maximum participation
Should be aware of tools like GoAnimate, Flash player, Captivate and videos, etc.
Should have worked on various training methodologies and have knowledge of Instructional designing
Should have done Market Research & analysis on training models and know what is happening in the training industry
Should have worked on Innovative projects on digital transformation for training
Knowledge of various digital tools & Instructional designing mandatory
Excellent interpersonal skills
Excellent English communication and writing skills
Excellent facilitation skills
Should have an eye for detail
Coaching and feedback skills
Role
NON-BPO
Timings
US-Type Shift (Permanent)
Industry
NON-BPO
Work Mode
NA
Process
Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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