Sr. Group Manager - Process Training Travel
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Exp: 12-18 yrs
CTC: 3 Million Pesos annually, 210K monthly
Location: Manila
Shift Timings: US Shifts
Work from Site
Mandatory Requirements
Minimum requirement of 12-15 years in the training function, with experience in process training for travel accounts
At least 3-5 years of relevant work experience as Group Manager or equivalent in Training
Candidate must have working knowledge of Amadeus and Sabre
Candidate must have experience of 5 yrs. plus in Corporate Travel
Minimum Qualifications:
· Candidate must possess at least a Bachelor’s/College degree, any field
· Excellent Interpersonal skills
· Excellent English communication and writing skills
· Excellent facilitation skills
· Should have an eye for detail
· Coaching and feedback skills
· Excellent knowledge of contact center and customer service operations
· Should possess an eagerness to learn on the job
· Excellent knowledge of MS Office, especially ‘Excel’ & ‘PowerPoint’
· Knowledge in Reporting Tools, EWFM, Financial Snapshots etc
Lean Six Sigma - Certification is preferred. Yellow/Green / Black belt will do.
Team & Multi Location Handling exp is a must
Knowledge of various digital tools & Instructional designing mandatorytra
Role
NON-BPO
Timings
US-Type Shift (Permanent)
Industry
NON-BPO
Work Mode
NA
Process
Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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