Sr. Group Manager - Transitions - HC

Gratitude Inc

61 Views

18 hours ago

17-20 Year(s)

₱ 150 - ₱ 200K p.a

Job Description

Key Skills

Transition Project

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Job Responsibilities:

Responsible for leading the assigned projects

Accountable for the success of an assigned transition project

Responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction.

Understand and translate business requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard / nonstandard processes

Collaborate with the front facing organization (Sales and business development team) to create and represent the solution offering to the customer

Assist in risk assessment of solution

Engage with the delivery teams in operations and stay abreast with the capabilities, maturity and success stories and articulate the same for new deals & responses.

External breathing on global outsourcing market and trends of offshoring/outsourcing in the BPO industry, technology & tools and their impact on underlying business processes and share the happenings with company leadership and key leads engaged in new deals.

Engage with relevant technical teams to develop technical solutions (New tool implementation impacting business processes)

Engaging with relevant process excellence stakeholders to articulate the process excellence (Quality & Continuous improvement) capabilities

Provide inputs to Financial Analyst to develop the business case and commercial negotiation strategy

Participate in onsite/remote due diligence exercise in the process of creating solutions to the client. (Open for travel with shorter notices)

Qualifications:

Graduate / Post Graduate with 17-20 years of Transitions experience managing diverse verticals and domains

PMP certification shall be an added advantage

Location: Alabang - Axis Tower One

Shift Timings: US Shifts

Work From Site: Yes, no work from home

Role

Operations Director

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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