Sr. HR Manager(Asst director level)-URGENT
Gratitude IncSr. HR Manager(Asst director level)-URGENT
Job Description
Key Skills
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Location: Eastwood City, Libis
Work set up: Work on site/ Shifting Schedule
Key Responsibilities:
Lead, manage, and mentor a team of HR Shared Services professionals,
including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other
support staff.
Foster a positive, customer centric team culture focused on collaboration,
continuous learning, and high performance.
Develop and implement performance goals for HR staff, ensuring accountability,
growth, and development.
Conduct regular performance reviews, provide coaching, feedback, and ensure
team members are well equipped to meet organizational needs.
Oversee the delivery of HR services, including employee inquiries, HRIS
management, benefits administration, and other Related processes.
Ensure consistent, high quality service delivery in line with service level
agreements (SLAs) and key performance indicators (KPIs).
Monitor and optimize day to day operations to improve efficiency, reduce errors,
and enhance customer satisfaction.
Act as the escalation point for complex HR issues, ensuring timely resolution and
effective communication with employees and business leaders.
Ensure that all HR activities comply with internal policies, legal, regulatory, and
industry standards, including data privacy and security regulations.
Stay updated on relevant HR laws and regulations, ensuring HR processes and
activities adhere to compliance requirements.
Develop and enforce guidelines for maintaining confidentiality, safeguarding
sensitive employee data, and ensuring compliance in HRSS operations.
Partner with HR leadership, business units, and IT teams to ensure HRSS
services align with organizational objectives and support business needs.
Act as the liaison between HR and other departments to ensure seamless
communication and collaboration on HR projects and initiatives.
Communicate effectively with senior leadership regarding HR performance,
challenges, and opportunities for improvement.
Required Qualifications:
College Graduate in Any Field; Preferably of Human Resources-related course
Minimum of 10 years’ experience as HRBP with at least 10-15 years at Manager
capacity
Working knowledge in key facets of HR Management (Employee Relations,
Labor Relations, C&B, Health & Safety, Data Management, Engagement and
etc.)
Extensive knowledge and experience on Corporate Compliance and Labor Laws
At least 5 years working experience in BPO industry as an HR Manager is
required.
Proven track record of managing HR service delivery and leading HR teams in a
fast paced, service-oriented environment.
Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS,
payroll systems, benefits administration).
Excellent leadership, coaching, and mentoring skills, with the ability to motivate
and develop a high performing team.
Strong analytical skills, with experience in data analysis and reporting to drive
decision making and process improvements.
Excellent communication and interpersonal skills, with the ability to build
relationships with employees, leadership, and cross functional teams.
Role
Lead Assistant Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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