Sr. Support Engineer (IT Support )

Gratitude Inc

1626 Views

14 hours ago

1-3 Year(s)

₱ 30 - ₱ 35K p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

bpo IT Support

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Sr. Support Engineer (IT Support) | Onsite Cebu

Hiring Level: Agent – Niche

Work Setup: Hybrid (3x onsite per week)

Work Shift: Rotational / Shifting

Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City

Salary: Up to 34,000 (package)

Start Date: ASAP

Headcount: 1

Description / Requirements

Job Title: Sr. Support Engineer (IT Support)

Account: Support and Leadership

Non-Negotiable Requirements

1 to 3 years of relevant experience as local IT Support

Average to good communication skills

Must not be a job hopper

Roles and Responsibilities

Assist end-users whose requests are documented through a ticketing system.

Provide hands-and-feet support for domain teams located offshore.

Join incident calls during account outages.

Conduct IT asset inventory verification.

Respond to and update email and chat communications for business queries or concerns.

Maintain compliance of IT assets with organizational security standards.

Pre-Screening Questions

How many years of relevant experience do you have as local IT Support?

Rate your communication skills on a scale of 1–10 (10 being the highest).

Are you willing to work on a rotational shift?

What is your expected salary?

What is your last drawn salary?

Role

IT Support

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

IT Software/Hardware

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