Subject: Hiring CSR Agents for Telco, Travel, Healthcare & Retail Accounts

Gratitude Inc

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6 hours ago

Subject: Hiring CSR Agents for Telco, Travel, Healthcare & Retail Accounts

0-1 Year(s)

15 - 30 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service customer service analyst Customer Care

10 candidate(s) have already applied for this Job. Apply now

We are currently seeking highly motivated and customer-focused professionals to join our growing BPO operations in the Philippines. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and building a long-term career in the outsourcing industry.
Available Accounts
Telecommunications (Telco)
Travel and Hospitality
Healthcare
Financial Services
Retail and E-Commerce

Job Responsibilities

Handle inbound and outbound customer interactions professionally and efficiently
Provide accurate information regarding products, services, billing concerns, and account inquiries
Resolve customer issues while maintaining high customer satisfaction standards
Document customer interactions and update records in the system accurately
Follow company policies, client guidelines, and quality standards
Meet performance metrics including customer satisfaction, attendance, productivity, and compliance
Collaborate with team members and support continuous process improvement initiatives
Qualifications
At least ,High School graduate (old curriculum)Senior High School graduate or completed 2 years in college
Excellent verbal and written English communication skills
Strong problem-solving and multitasking abilities
Customer service experience in BPO is an advantage but not always required

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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