System Management Consultant

Gratitude Inc

968 Views

19 hours ago

5-9 Year(s)

₱ 100 - ₱ 150K p.a

Job Description

Key Skills

Computer Technology Microsoft 365

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Primary Responsibilities:

• Provide Level 3 support for Desktop Applications & supported services– specific interest with M365 Apps for Enterprise (Microsoft Office Suite)

• Product Lifecycle Management and Support for desktop applications - maintains version control within

the environment and knowledge of the lifecycle information for product roadmaps

• Engage with various technical teams to assist with break/fix issues

• Ensure ‘how to’ documents for end user community is relevant, up-to-date and easy to access

• Work with vendor to know and understand lifecycle information, obtain new and upcoming knowledge,

and open incident tickets as appropriate with vendor.

• Project work including deployment of applications and add-ins to the environment

• Operations Support – Incident Management, Service Request, Change Management

• Monitors environment health and the facilitation of high severity incidents to improve the state of service

availability and continuity

• Works with less structured, more complex issues

• Serves as a resource to others

What skills/attributes are a must have:

• 5+ years of experience supporting & maintaining M365 Office products

• 5+ years of experience in an IT Desktop Support role troubleshooting technical issues

• Must be able to work independently and prioritize workload

• Strong customer focus and excellent interpersonal skills

• Experience with vendors/external customers

• Win10 / Mac – In-depth understanding of the Windows registry and application installation/configuration

• Experience with Test Plan/Test Cases

• Supporting critical applications in a production environment

• Knowledge and experience with Product Lifecycle Management processes

• Understanding of data analysis and gatherings

• Proficient with the Microsoft Office Suite and other M365 Applications

Role

Manager-Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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