System Management Consultant

Gratitude Inc

1225 Views

19 hours ago

4-5 Year(s)

₱ 100 - ₱ 150K p.a

Manila

Job Description

Key Skills

Microsoft Access

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Position

Systems Mgmt Consultant (M365)

Mid Managemen

LOCATION

Quezon City

Description / Requirements

Qualifications / Skills set required: Microsoft 365

Work set-up: Hybrid

LOB: APAC-1 Tech-EEPS

Salary (please specify base pay & allowances) Php 103,416.70 – Php 140,000

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and

opportunity and this is what you get - Leading edge technology in an industry that’s improving the lives of millions.

Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever

people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work. (sm)

Positions in this function coordinate the processes and activities that focus on restoring service after an incident

occurs. Skilled professionals with solid technical knowledge of installation, configuration and support of desktop

applications with an emphasis on M365 Apps for Enterprise applications. Provides customer support to resolve

level 3 break/fix incidents related to desktop applications used across the enterprise. Responsible for Product

Lifecycle Management of desktop applications.

Primary Responsibilities:

• Provide Level 3 support for Desktop Applications & supported services– specific interest with M365 Apps

for Enterprise (Microsoft Office Suite)

• Product Lifecycle Management and Support for desktop applications - maintains version control within

the environment and knowledge of the lifecycle information for product roadmaps

• Engage with various technical teams to assist with break/fix issues

• Ensure ‘how to’ documents for end user community is relevant, up-to-date and easy to access

• Work with vendor to know and understand lifecycle information, obtain new and upcoming knowledge,

and open incident tickets as appropriate with vendor.

• Project work including deployment of applications and add-ins to the environment

• Operations Support – Incident Management, Service Request, Change Management

• Monitors environment health and the facilitation of high severity incidents to improve the state of service

availability and continuity

• Works with less structured, more complex issues

• Serves as a resource to others

What skills/attributes are a must have:

• 5+ years of experience supporting & maintaining M365 Office products

• 5+ years of experience in an IT Desktop Support role troubleshooting technical issues

• Must be able to work independently and prioritize workload

• Strong customer focus and excellent interpersonal skills

• Experience with vendors/external customers

• Win10 / Mac – In-depth understanding of the Windows registry and application installation/configuration

• Experience with Test Plan/Test Cases

• Supporting critical applications in a production environment

• Knowledge and experience with Product Lifecycle Management processes

• Understanding of data analysis and gatherings

• Proficient with the Microsoft Office Suite and other M365 Applications

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health

system work better for everyone. So when it comes to how we use the world’s large accumulation of health-

related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is

to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of

businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in

order to reach its fullest potential. For you, that means working on high performance teams against sophisticated

challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your

life’s best work.

Market Competitive Benefits and Pay Levels

Great Work Place

Career Growth and Development

Role

Business/EDP Analyst

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Agnes Okere

Recruiter - Gratitude Inc

NA, nigeria

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