Systems Management Consultant (M365)
Gratitude IncSystems Management Consultant (M365)
Job Description
Key Skills
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Primary Responsibilities:
• Provide Level 3 support for Desktop Applications & supported services– specific interest with M365 Apps for Enterprise (Microsoft Office Suite)
• Product Lifecycle Management and Support for desktop applications - maintains version control within the environment and knowledge of the lifecycle information for product roadmaps
• Engage with various technical teams to assist with break/fix issues
• Ensure ‘how to’ documents for end user community is relevant, up-to-date and easy to access
• Work with vendor to know and understand lifecycle information, obtain new and upcoming knowledge,and open incident tickets as appropriate with vendor.
• Project work including deployment of applications and add-ins to the environment
• Operations Support – Incident Management, Service Request, Change Management
• Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity
Must have skills:
• 5+ years of experience supporting & maintaining M365 Office products
• 5+ years of experience in an IT Desktop Support role troubleshooting technical issues
• Must be able to work independently and prioritize workload
• Strong customer focus and excellent interpersonal skills
• Experience with vendors/external customers
• Win10 / Mac – In-depth understanding of the Windows registry and application installation/configuration
• Experience with Test Plan/Test Cases
• Supporting critical applications in a production environment
• Knowledge and experience with Product Lifecycle Management processes
• Understanding of data analysis and gatherings
• Proficient with the Microsoft Office Suite and other M365 Applications
Salary : Php 103,416.70 – Php 140,000
Role
NON-BPO
Timings
Flexible (Permanent)
Industry
NON-BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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