Team Lead
Gratitude IncTeam Lead
Job Description
Key Skills
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Job title: Team Lead
Account: eCommerce
Work set up: 100% Onsite at Cebu City
Work shift: 24x7
Salary: up to 34K package
Start date: ASAP
Qualifications:
• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)
• Mandatory Skills: Customer Service Helpdesk
• Ensure process is executed as per the client contract
• Drive performance of the team on the identified metrices of the process
• Stakeholder Interaction & Management
• Effective Team Management
• Not a job hopper
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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