Team Lead
Gratitude IncTeam Lead
Job Description
Key Skills
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Description / Requirements
Job title: Team Lead
Account: eCommerce
Work set up: 100% Onsite at Cebu City
Work shift: 24x7
Salary: up to 34K package
Start date: ASAP
Headcount: 1
Qualifications:
• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)
• Mandatory Skills: Customer Service Helpdesk
• Ensure process is executed as per the client contract
• Drive performance of the team on the identified metrices of the process
• Stakeholder Interaction & Management
• Effective Team Management
• Not a job hopper
• Must not be a present or former employee of Wipro
Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Operations Interview: MS Teams
Pre-screening Notes:
How many years of relevant experience as a Team Lead?
Do you have experience working Team Lead in any LOBs (preferably in retail domain)?
How much is your last drawn salary?
How much is your salary expectation?
Are you amenable to work onsite in Cebu with a Night shift schedule?
When are you available to start once hired?
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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