Team Leader [BPO] - Healthcare

Gratitude Inc

1455 Views

14 hours ago

4-5 Year(s)

Manila (Pasig)

Job Description

Key Skills

US Healthcare Healthcare account Healthcare domain Healthcare Experience US Calling process

2 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have urgent hiring for a Team Leader with US calling experience and background in Healthcare, for our BPO Partner located in Pasig City.

Designation/ Role: Team Leader

Department: Medical Billing

Work Timing: Night Shift

Salary: 20K to 60K

Qualifications:

MUST HAVE: Team Lead experience in BPO Healthcare Company

Excellent written and oral communication skills

Working knowledge of Excel and other Microsoft tools

Experience in handling team of 40 people

Graduate from any stream

Willing to work in any shift

Amenable to work immediately and onsite

Minimum 4 years experience US calling process.

Job Responsibilities

Distribution of workload to team members

Helping the team in handling & resolution of work-related problems, understanding & interpretation of issues and decision making

Provide leadership and focus to the project teams

Responsible for the productivity, quality and overall performance of the projects

Escalate and follow up for resolution for all issues that affect work.

Learn and implement new client systems

Coordinate and organize training for new joinees as well as for existing members of the team based on the project’s requirement.

Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client’s specific needs and expectations.

To apply, please submit your updated resume on this post and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Team Leader -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.