Team Leader- Healthcare in Leading BPO in Cebu

Gratitude Inc

2640 Views

11 hours ago

2-3 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Team Leader Call centre Operations

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Job title: Team Leader

Process: Medical Device

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K - 32K

Qualifications

•   Excellent communication skills

•   Bachelor of Science in Nursing, Pharmacy, Physical Therapist, or any Allied Sciences course graduate

•   At least 2-3 years of supervisory experience handling medical device in a BPO setting

•   Must have medical device/equipment handling experience/background

•   Can start ASAP

•   Willing to work onsite

•   Okay to work on a night and shift schedule

PRINCIPAL RESPONSIBILITIES:

•   Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.

•   Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.

•   Has a clear understanding of customer KPIs.

•   Understand the relationship between PFMEA and the Quality Control Plan.

•   Identifies and coordinates PFMEA/ Quality Control Plan improvements.

•   Manages efficient work allocation and tracks the overall performance of team members.

•   Manages daily team attendance.

•   Manages team attrition.

•   Ensures floor policies are followed.

•   Manages administrative tasks.

•   Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems.

•   Keeps all company information which includes customer information confidential and secured.

SKILLS REQUIRED:

•   Able to write effective medical narratives regarding product issues or cases.

•   Must be able to properly use and navigate medical device tools and MS Office.

•   Able to communicate professionally and concisely to all business partners and other Wipro employees.

•   Able to think critically to determine the type of questions that need to be asked to gather necessary information.

•   Good problem-solving and analytical skills.

•   Good customer service skills.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

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