Clinical Service Desk Analyst (CSDA)
Gratitude IncClinical Service Desk Analyst (CSDA)
Job Description
Key Skills
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Position: Clinical Service Desk Analyst (CSDA)
Location: Cebu City
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (supports a 24/7 operation)
Salary: 38,500 - 44,500 (package)
Target Start Date: August 14, 2026
About the Role:
Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key Responsibilities
- Provide technical support via phone, email, chat, or ticketing system
- Diagnose and resolve hardware/software issues in clinical systems
- Log, categorize, and prioritize incidents with detailed documentation
- Escalate complex issues to higher-level teams or vendors
- Assist clinicians with application use and training
- Contribute to knowledge base articles and troubleshooting guides
- Ensure compliance with healthcare regulations (HIPAA, etc.)
- Collaborate with clinical staff, IT teams, and vendors
Qualifications
- Strong understanding of healthcare workflows, clinical applications, and EHR systems
- Familiarity with healthcare compliance standards
- Excellent communication skills
- Strong problem-solving and customer service orientation
- Ability to multitask in a fast-paced environment
Mandatory Requirements
- Healthcare Service Desk background - Required
- At least 1 year of relevant experience
- Excellent English communication skills (minimum C1 proficiency level)
- Must be amenable to client and program requirements
Preferred Experience
- IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
- Experience troubleshooting healthcare applications and EHR systems
- Basic knowledge of ITIL processes in SLA-driven environments
- BPO experience is not required but a strong Healthcare Service Desk Background is preferred
Pre-Screening Notes:
1. Years of relevant experience:
2. Experience with a Healthcare Service Desk background:
3. Experience with IT Service Desk (L1/L2) support:
4. Experience with EHR system:
5. BPO Experience:
6. Last drawn salary:
7. Expected salary:
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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