Team Leader

Gratitude Inc

1165 Views

19 hours ago

Team Leader

4-5 Year(s)

₱ 50 - ₱ 60K p.m

Manila

Job Description

Key Skills

Communication Problem Solving Reasoning Team Handling Team Leader BPO Voice Process Team Management Team Leading BPO Skills BPO Call center good communication skills International BPO BPO/ITES

2 candidate(s) have already applied for this Job. Apply now

JOB DESCRIPTION

Designation/ Role: Team Leader

Department: Medical Billing

Work Timing: Night Shift

Qualifications: Any Graduate

Salary - 60k max all included.

Skills:

 Excellent written and oral communication skills

 Working knowledge of Excel and other Microsoft tools

 Experience in handling team of 40ppl

 Graduate from any stream

 Willing to work in any shift.

Experience

Minimum 4 years’ experience US calling process.

Job Responsibilities

1. Distribution of Workload to team members

2. Helping the team in handling & resolution of work-related problems, understanding &

interpretation of

3. Issues and decision making."

4. Provide leadership and focus to the project teams.

5. Responsible for the productivity, quality and overall performance of the projects

6. Escalate and follow up for resolution for all issues that affect work.

7. Learn and implement new client systems. Co-ordinate and organize training for new

joinee as well as for existing members of the team based on the project’s requirement.

8. Interaction with the clients & taking feedback from clients and formulating Strategies to

meet the client’s specific needs and expectations.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Saba Jumani

Recruiter - Gratitude Inc

NA, india

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