Team Leader (Medical Device Complaints Handling’

Gratitude Inc

1326 Views

1 month ago

Team Leader (Medical Device Complaints Handling’

3-4 Year(s)

Cebu Central Visayas (Mandaue City)

Job Description

Key Skills

BPO Call center

1 candidate(s) have already applied for this Job. Apply now

Requirements:

• Excellent communication skills

• Bachelor of Science in Nursing or Pharmacy or any allied science courses

• 3-4 years of work experience in medical device complaint handling

• With team management of at least 2 years in a BPO setting

• Has knowledge and experience in medical device complaint handling

• Can start ASAP

• College/Bachelor’s Graduate (any course)

• Willing to work onsite

• Okay to work on a night and shift schedule

Responsibilities:

• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery

• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies

• Has a clear understanding of customer KPIs.

• Understand the relationship between PFMEA and the Quality Control Plan

• Identifies and coordinates PFMEA/ Quality Control Plan improvements.

• Manages efficient work allocation and tracks the overall performance of team members

• Manages daily team attendance

• Manages team attrition

• Ensures floor policies are followed

• Manages administrative tasks

• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems

• Keeps all company information which includes customer information confidential and secured

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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