Team Manager - (Disability) insurance claims
Gratitude IncTeam Manager - (Disability) insurance claims
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
You are also expected to:
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications:
Our most successful candidates will have:
• Bachelor's Degree in any course (preferred but not required).
• 2+ years of experience in a similar leadership role.
-Strong leadership to lead a pioneer LOB
• 1-2 years of experience in Disability Insurance Program (required).
-Short Term Disability (STD) intake processing/management
• Relevant experience in Healthcare and Other Insurance (required).
• Familiarity with FINEOS is an advantage
• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
• Demonstrated leadership skills in team management and problem resolution.
• Excellent time management and multitasking abilities
• Strong verbal and written communication skills in a professional setting
• Proficiency in MS Office applications
**BPO experience is required and non-negotiable**
**Reject former or current Sutherland employees**
**Team manager with experience of disability claims**
**2+ years of experience in a similar leadership role.**
**Strong leadership to lead a pioneer LOB**
**1-2 years of experience in Disability Insurance Program in the BPO setting(required).**
**Short-term Disability (STD) intake processing/management**
**Has experience in handling Group Insurance**
**Relevant experience in Healthcare and Other Insurance in the BPO setting (required)*
Role
Financial Managers
Timings
US-Type Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Hybrid
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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