Technical Account Manager
Gratitude IncTechnical Account Manager
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Requirements:
• Bachelor’s degree or equivalent experience
• 3-5 years of experience in the IT side of the Call Center industry
• Demonstrated technical problem-solving proficiency
• Excellent customer service and communication skills, both verbal and written
• The ability to multi-task and work under stress to meet deadlines
• Detail oriented with strong organizational skills
• Experience with managing timelines, resources, and tasks
• Proficiency in Microsoft Office Applications
• Presentation skills
• Must be able to travel
• Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST)
• Must be flexible to accommodate after-hour projects and on-call work when needed
HIGHLY DESIRED
• IT Project Management background (PMP/Scrum/Agile)
• Technical background in call center technologies including IVR/call delivery, PBX management, VoIP, SIP,
networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop
standards, and application deployment
• Incident Management and technical troubleshooting experience
• Active passport
Role
Manager-Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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